Company
Trust & security
Understand Soft Task’s approach to secure delivery, data handling, AI oversight and accountable technology operations.
Client relations & complaints
Client relations & complaints
How to raise a service concern and support a constructive resolution.
Start with the engagement
A project agreement defines scope, acceptance, change management and support responsibilities. Refer to that context when raising a delivery issue so the responsible team can understand the requested outcome.
Make the issue actionable
Email support@softtask.co for an existing service, or feedback@softtask.co for a concern. Include the service or project reference, what happened, its effect and the response you need. Do not send credentials or sensitive client data in an initial message.
Review and escalation
The appropriate team should review the facts, explain the next step and use the agreed escalation process where required. This contact route does not amend contractual rights or remedies.