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Engagement models

The right delivery structure for the work.

Choose a scoped project, an AI pilot, a dedicated engineering team or managed technology support with clear responsibilities.

Illustration of colleagues discussing a project

Discovery and pilot

A bounded engagement to understand the opportunity, validate important assumptions and produce a practical implementation decision. Useful when a workflow, data source or model needs evidence before a wider investment.

Defined project delivery

An agreed scope, milestones, acceptance criteria and change process. Suitable for a clear platform, integration or modernisation requirement with identifiable delivery outcomes.

Dedicated engineering teams

A multidisciplinary team working against shared product priorities. Define client-side decisions, technical ownership, review cadence and continuity of knowledge. Capacity alone is not the delivery objective.

Managed technology and application support

Agree the systems, coverage hours, escalation paths and service responsibilities. Operating support may include maintenance, release work, observability and improvement. Specific service levels are contractual.

Capability transition

For a capability build or transition, establish the responsibilities for people, systems, documentation and ownership transfer. Any build-operate-transfer scope is developed specifically with the client and relevant advisers.

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